Sharp Photocopier Load Paper / Paper Empty Error

Posted by Melissa

ISSUE: You've sent a print job to your Sharp photocopier and it's not printing. There's a display on the copier screen saying "Load Paper Size xx" or "Paper Empty"

REASON: A job that was sent to the printer is requesting a different size paper than what is currently in the photocopier, or programmed into the photocopier. This causes the print que to back up and the print job not to come through.

RESOLUTION 1: Force Print

(May not be suitable for all documents, but suitable for most, you can do this if it's a once off print job.)

  • Press OK on the load paper/paper empty message
  • Press the job on the list with the status of "PAPER EMPTY"
  • Press Reset (or reselect) paper
  • Select the tray/paper you wish to print from
  • Press OK

RESOLUTION 2: Fix Settings on Computer

  • First you must delete the faulty job from the copier job list. The job causing the issue will have the status "PAPER EMPTY", select the job and press delete
  • With your document open, you need to go to print and then access your printing preferences/printer properties.
  • Once open, click the PAPER tab and make sure the 3 settings match below, then press PRINT

CONCLUSION: The paper tray settings of your photocopier must be the same as the printer properties above when you go to print, otherwise the print jobs will get backlogged in your print job que.

Share This!

Featured Blog Posts